Course curriculum

    1. Intro & Agenda

    2. Service Business Profit Model

    3. How to Calculate Delivery Margin

    4. Chapter 1 Companion Slides

    1. 3 KPIs to Lever Delivery Margin

    2. Lever 1: Avg. Cost per Hour

    3. Lever 2: Avg. Gross Income per Hour

    4. Lever 3: Utilization

    5. Delivery Hours: Why You Get Nowhere Without Them

    6. Chapter 2 Companion Slides

    1. How to Assess the Accuracy of Your Current Delivery Hours

    2. How to Improve the Accuracy of Delivery Hours

    3. 5 Mistakes to Avoid When Tracking Time

    4. How to Talk to Your Team About Time Tracking

    5. 5 Steps to Implement the Perfect Time Tracking Process

    6. Chapter 3 Companion Slides

    1. How to Use the Profitability Reporting Template

    2. How to Analyze & Discuss Delivery Margins Using the Profitability Reporting Template

    3. Chapter 4 Profitability Reporting Template

    4. Post-Course Survey

About this course

  • Free
  • 20 lessons
  • 1.5 hours of video content

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